“The client should either call or email straightaway, or between 24 to 48 hours after the service. Not one week or two weeks after the service. Just be honest with what the issue is—be specific, and detail why, for you, it doesn't work.

Use the Right Lingo For example, say how many inches you'd like off, or if you want a hard or soft cut. If you want layers, don't just say you want short layers or long layers—let your hairstylist know you'd like short layers in one place and longer layers in another.

Be as direct as you can with your stylist — not just about what you want to change (or keep) — but about your hair routine. If you often throw your hair up in a messy bun because you don't have the time to deal with it, tell the stylist that so they can create a cut that's easy to manage.

As a Hair Operator, you will play an essential role in assisting stylists and clients during various hair services and treatments.